Dealing With Difficult People
(one day intensive or two days in depth)

Everone knows at least one difficult person and most people will encounter a difficult client, co-worker, superior or social acquaintance in their everday life. Learn from our communication and management expert on how to handle the person, the situation and yourself so that you can turn around and dissimulate aggressive attitudes and motivate the apathetic, setting you up to achieve the outcome you deserve.

In this work shop you will learn…

· How to recognise and manage personality, generational and gender differences
· How to get the cooperation and results you need without damaging relationships.
· How to discuss problems without causing defensive reactions
· How to be more assertive in managing conflict

Who should attend? YOU…. if you’re a manager, supervisor or team leader who wants to learn how to diffuse negative situations, cope effectively with dissenting team members and manage obstructive, difficult behavior.

Program Content:

· What’s the matter with people anyway?
· How to Identify and relate to the different behavioral styles
· Understanding and dealing with generational differences.
· Mars & Venus – learn the language!
· Giving constructive Feedback constructively!
· How to cope with Angry people
· Managing your own response
· Self-check: Am I sure I’m not the difficult person?
· How to deal with conflicts between other people
· Ready, set, go! Action Plan

Outcomes: On completion of this training, you will be able to:

· Recognise and deal with even the most difficult personality type
· Avoid destructive misunderstandings - forever
· Know which difficult behavior is temporary and which is chronic… and how to respond to each
· Control your own anxieties and fears while confronting difficult people
· Move from confrontation to positive interaction in 3 easy steps
· Stop tyrants and micro-managers in their tracks

News -Have you a team of ten or more who you feel would benefit from any of our information-packed seminars?
All of our programs and speakers are available to your organisation on an IN-HOUSE basis .

We are currently offering In- House seminars for groups of 10-20 participants for a very competitive investment of $3300 per day plus venue charges. Included in this package is pre-work collection of data from your group by your presenter which ensures each program is tailored to suit your team. We are happy to arrange venues for your group and can provide suggestions for suitable locations within your price range. Have a browse through our list of programs or attend one of our public seminars so that you can see the value of our informative and entertaining programs.