Powerful Communication Skills

It doesn't matter how good our product or service is, if we, as an organisation, cannot communicate effectively with our customers and work colleagues.

Sales are lost, contracts are cancelled and relationships severed, all because of a breakdown in communications. Companies can be brought to their knees through internal strife caused by poor communication.

Successful organisations are identified as having well established and efficient communication systems at every level, between shareholders, the media, internal and external customers, and other organisations,

This program can restore confidence and enthusiasm in your staff, improve your customer relations, avoid expensive misunderstandings, and, as a result, substantially improve your bottom line.

Features of this Program:

· What is Communication? A definition
· Organisational Communication
· What is my Communication Style?
· How do I Communicate?
· The Communication Process
· The Ladder of Inference
· The Four Key Elements of Active Listening
· Your Listening Style – a Bridge or a Barrier?
· The Communication Iceberg
· Written Communication
· A Cautionary Tale
· Effective Questioning Techniques
· Dealing with Negative Situations and Difficult People
· Interferences to Good Communication
· A General Coping Strategy

After this training your people will be able to:

· Appreciate the importance of good organisational communication
· Consider the impact of the organisation's structure on how communication occurs and its effectiveness
· Identify their preferred communication style
· Appreciate diversity and adapt to different personalities
· Avoid misunderstandings when dealing with internal and external customers
· Handle conflict in a positive, effective manner
· Ensure written communication reflects its objective
· Promote great communication within the workplace

News -Have you a team of ten or more who you feel would benefit from any of our information-packed seminars?
All of our programs and speakers are available to your organisation on an IN-HOUSE basis .

We are currently offering In- House seminars for groups of 10-20 participants for a very competitive investment of $3300 per day plus venue charges. Included in this package is pre-work collection of data from your group by your presenter which ensures each program is tailored to suit your team. We are happy to arrange venues for your group and can provide suggestions for suitable locations within your price range. Have a browse through our list of programs or attend one of our public seminars so that you can see the value of our informative and entertaining programs.