The Effective Supervisor

“How do you make the change from ‘one of the team’ to ‘the boss’? How can you get your staff to respect you? Can you criticize without offending? Do you know what your supervisory role is all about?”

This practical, hands-on workshop provides real answers, techniques and skills for the new supervisor. Over the two days your people will learn how to enhance job performance and productivity.

Topics:

Session 1: The Role of the New Supervisor
· Self Assessment
· Getting started
· Personality traits of the successful supervisor
· Impediments to Success
· Your action plan
· Putting the action plan to work

Session 2: Leadership
· The skills of leadership
· Motivation
· Steps for determining employee needs
· Meeting employee needs
· Establishing and exercising authority

Session 3: Decision Making
· Focusing and keeping an open mind<
· Evaluating the decision
· The decision making process
· Gaining acceptance

Session 4: Managing Change
· Accepting change
· Implementing change
· Promoting the need for change

Session 5: Managing Your Time
· Getting control
· Identifying the ‘productivity pirates’
· Prioritizing your work – the work value matrix
· Creating your own priority plan
· Debunking some common myths

Session 6: Communicating Effectively
· ‘People problems’ are often ‘communication problems’
· How to listen effectively
· A brief primer of Body Language
· How to get yourself heard
· Avoiding Misunderstandings
· Effective written communication

Session 7: Running Effective Meetings
· One-on-one meetings
· When someone else calls the meeting
· Leading a meeting with your group
· How to avoid typical meeting problems

Session 8: Praise, Criticism and Conflict
· Using praise
· Criticism v. feedback
· Managing conflicts

Session 9: Delegation
· Why must the supervisor learn to delegate?
· The delegation process
· What types of tasks can be delegated?
· Creating a delegation plan

Session 10: Training and Team Building
· Training methods
· Reaching the employee
· Making training work
· Reviewing the training process
· Team building: dealing with obstacles

Session 11: The Consummate Supervisor
· Understanding the needs of your employees
· Explaining people’s needs
· Take another look
· Understanding the needs of your organisation

After attending this workshop, your people will …

· Understand the overall role of the Supervisor
· Evaluate the needs of employees
· Consider ways to establish and exercise authority
· Learn to approach decisions with an open mind
· Use a decision planner to evaluate likely results of a decision
· Prepare to ‘sell’ decisions to the people they affect
· Learn how to implement change
· Recognise the importance of promoting the need for change
· Identify major time wasters
· Prioritize their work
· Understand the art of effective communication
· Use a checklist for good written communication
· Prepare and run effective meetings
· Learn how and when praise or criticism should be used
· Manage employee conflicts
· Learn the process of delegating work
· Review a variety of training methods
· Consider ways to make training work and analyse training efforts
· Overcome obstacles to team building
· Understand what the company expects of them as a supervisor
· Evaluate and improve their supervisory skills in the future

Training Method:

This program is highly participative with the emphasis on 'learning by doing' using case studies, exercises, simulated experience and group discussion.

"Your presentation was inspiring, motivational, and left all our marketing department with a greater knowledge of Leadership Skills and how to implement them. Further, you brought an external 'real world' focus that most Proctor & Gamble courses lack. You are an inspiration to all of us and helped us to realise the 'possibilities' not the 'limitations'.

News -Have you a team of ten or more who you feel would benefit from any of our information-packed seminars?
All of our programs and speakers are available to your organisation on an IN-HOUSE basis .

We are currently offering In- House seminars for groups of 10-20 participants for a very competitive investment of $3300 per day plus venue charges. Included in this package is pre-work collection of data from your group by your presenter which ensures each program is tailored to suit your team. We are happy to arrange venues for your group and can provide suggestions for suitable locations within your price range. Have a browse through our list of programs or attend one of our public seminars so that you can see the value of our informative and entertaining programs.